Sep 2013 How to Communicate Technically in a Professional World with Technical Information

  • 09 Sep 2013
  • 11:30 AM - 1:30 PM
  • Holiday Inn Hotel & Suites - Overland Park


  • Please register on your website
  • Walk-Ins are always welcome. For those who do not preregister prior to the cut-off date.

Registration is closed
September 2013

Discounted, Online Registration is open until Friday, 9/6 6:00 PM.  You don't have to pay online, you can preregister and pay at the door.
(Weren't able to preregister? Don't let that stop you. Walk-ins are welcome, luncheon is $30)

 How to Communicate Technicallyin a Professional World
with Technical Information

Douglas F. Zentz

ASHRAE Distinguished Lecturer

Ferris State University

Associate Professor – HVACR Program Coordinator

HVACR Program – School of Built Environment

College of Engineering Technology

What is This About?

• Our Industry is mostly Left‐Brain people – Good at calculations & poor at expressive thought – so there is need for better communication

• All Employers want employees with better communication skills

• Professional Communication of Technical Information is a “Thought Process”

• The answer is to learn “How To” develop this “Thought Process”

Many in our industry struggle with how to communicate effectively with technical information, keeping on target, providing the reader with a proper road-map of information, delivering all necessary information in a logical & clear for
mat, and doing so such that anyone within our industry can understand the objective and the solution to a given situation or problem.

This session illustrates a thought process along with a structure such that anyone can present a technical problem/situation and provide a clear and logical solution in written communication for others.

Douglas F. Zentz, Associate Professor, is the Program Coordinator for the HVACR Programs within the College of Engineering Technology at Ferris State University. He received his Bachelor degree in Mechanical Engineering Technology from Purdue University in 1980 and his Master degree in Career and Technical Education from Ferris State University in 2007. He is a past President of West Michigan ASHRAE, a past RVC of Student Activities for Region V, and is the current Vice Chair for Student Activities within ASHRAE.

In the field of HVACR, his background includes professional engineering sales for the Trane Company, manager of engineering-design-build for W.J. O’Neil Company in Detroit, and vice-president of engineering for EPPA-Strand Custom Air Handling in Detroit. This experience started in 1980 and continued until his transformation into teaching at Ferris State University in 2003.

In the area of teaching, he has taught junior and senior level HVAC Design (primary and secondary systems), Primary Equipment Selection, Commercial Building Heat Gain/ Heat and the senior Capstone Experience. His teaching experiences includes development of new curriculum (both in the traditional classroom and fully on-line) and teaching fully on-line courses for over 9 years. He has mentored eight (8) different student groups which have received either a First, Second, or Third place recognition from ASHRAE in the Student Design Competition. He serves on many educational committees and was a member of Fluke Instrument’s Advisory Board on IAQ.

In the area of professional speaking, he has been the guest speaker at 27 events since 2005. Organizations which have invited him to speak include: 1) Mechanical Contractors of America, 2) Air Conditioning Contractors of America, 3) ASHRAE (society and local chapters in Michigan and Indiana), 4) ARI (teachers workshop), 5) Lily West Conference (educational workshop), 6) USGBC (West Michigan), 7) Ferris State University (Energy Conferences), and 8) Efficiency United (educational arm of 16 Michigan Utilities).

Hope to see everyone at this month’s lunch program!

Please RSVP at by Thursday Noon, September 7th, 2013.

Fees are $25 for those who RSVP by deadline and $30.00 at the door.

Directions to Holiday Inn Hotel & Suites Overland Park-West

Hotel Front Desk: 913-888-8440
Hotel Fax: 913-888-3438

Hope to see everyone at this month’s lunch program!
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